Glossary
The language of the trade
Mahram, quota, holds, itinerary legs, PNR — the terms used every day in an agency, and how the system handles each one.
- MahramThe close male relative a female pilgrim is expected to travel with.
- QuotaThe maximum number of pilgrims a departure will accept.
- Option (hold)A hotel room or aircraft seat held for a limited time without purchase.
- Itinerary legsThe ordered transport segments of a tour — which vehicle, from where to where.
- Booking fileA group of people travelling together, held as a single booking.
- Room typeHow many people a room sleeps: SGL, DBL, TWN, TRP, QUAD.
- Account ledgerThe running debit and credit record of a pilgrim, agent or supplier.
- Load factorHow much of a departure's quota has been sold.
- MRZThe two machine-readable lines at the bottom of a passport.
- PNRThe airline's record locator for a reservation.
- Hijri calendarThe lunar calendar that sets the Umrah and Hajj seasons.
- Badge cardThe lanyard card a pilgrim wears showing identity and group details.
- AllocationRooms a hotel sets aside for an agency, releasable up to a given date.
- Group (kafile)A separately managed body of passengers within a departure, with its own leader.
- Complimentary placeA free place given by a hotel or airline against a number of paying passengers.
- DepositThe first payment taken at registration, securing the place.
- ReconciliationTwo parties comparing their records of the same account and locating the difference.
- Waiting listPassengers queued once capacity is full, moving up when someone cancels.
Let's set it up together
Tell us how your tours, pricing and team are structured; we will show the demo on a setup that resembles your own data.